Is there any lag between when someone on Twitter sends a tweet and it shows up in Socialping?
Yes, about 10 seconds.
Why is there a 10 second lag?
Because in that time we parse out all of the the links in the tweet and unwind them into their real URLs, get the Klout score and other data on the person that sent it, check it for spam and that you have not blocked the user that sent it, one of the words that's in it or the application that they sent it from. We also organize it into your watchlists, send out notifications, and record a huge number of stats related to the tweet so you can pull reports on it. So, not much.
Is Socialping easy to use?
We like to think so, but only you can answer that one. Sign up now and let us know if it isn't. We offer a 30-day free trial to kick the tires and see of Socialping is for you.
Do you guys have access to all of the Tweets on Twitter?
Yes, we can access every public Tweet that flow's through Twitter. Tweets from private Twitter accounts are not shown.
What support options do you offer?
All plans get 24 hour email support with fast response times, typically measured in minutes.
Our Premier and Concierge plan adds phone, IM and Twitter DM options as well as an 8 hour guaranteed response time and a dedicated account manager who can do any tasks you desire in Socialping for you.
How long do you store tweets?
Socialping stores Tweets forever; no rolling windows of availability or archaic procedures to view them, or any other data we offer for that matter. Everything's online, all the time.
How long does it take to setup my account?
You'll be up and running in a few minutes. Sign up now.
Can anyone signup for the Premier or Concierge plan?
Yes, however due to the plan being fully managed, we must have account managers with available resources to take on new clients. If you signup for one if these plans, and we do not have an account manager able to take on your account, we'll notify you shortly after your signup and fully refund you.
Do you have any more information on the Concierge Plan?
Yes, of course. Here is an Overview (PDF). Our Concierge plan also comes with an SLA (PDF). If you have any specific questions, please don't hesitate to contact us.
Billing Questions
How much does Socialping cost?
Socialping has plans that cater to businesses in many price ranges. Please take a look at our Twitter monitoring plans for the specifics.
Are there any setup fees, cancellation fees or contracts?
No. Socialping is billed month to month. You can cancel at any time without any additional costs. We do not refund previously made payments, unless you're account is 15 days, or less, old.
Can I cancel? Do you guys lock us into your service?
You can leave us at anytime. We pride ourselves at offering a unique service that is exactly that, service oriented. Only companies that suck lock you into contracts. With Socialping there are no contracts, and you are billed month-to-month so you don't have to feel commited for a long period either. If you decide to leave, you can export your data.
What is your refund policy?
Socialping is a month-to-month pay as you go service so we don't provide refunds unless it is within 15 days, or less, of your first payment to us. You can cancel anytime and you are only responsible for the charges already incurred.
Do you guys offer a money-back guarantee?
Yes, we offer a 15-day, no-questions-asked, money-back guarantee. We also offer a 30-day free trial, so combined, you can try Socialping risk free for 45-days.
How does the 30-day trial work?
Anytime within your first 30 days of using Socialping, if you feel that Socialping is not right for you, you can cancel. No questions asked, no hassle, and exactly how we'd want to be treated if we were trying us out. We don't ask for any billing information until after the 30-day trial has expired.
What types of payment do you accept?
We accept Visa, Mastercard, American Express and Discover for all plans. Our Premier and Concierge plan also offers PayPal, Check and Purchase Order payment options (you must contact us to utilize these options).
Can I pay annually instead of monthly?
If you are signing up for our Premier or Concierge plan, we offer annual PayPal, Check and Purchase Order payment options instead of the typical monthly credit card payment option that we offer for all plans. Please contact us to signup with annual billing.
Can I change my plan later?
Socialping bills month-to-month, so you can change your plan at any time. If you change your plan mid-month, we'll credit your account for any unused balance. If you downgrade, that credit will be applied to future monthly payments.
Are you PCI DSS Compliant?
Yes, Socialping is PCI DSS compliant (SAQ A 2.0). SAQ A 2.0 means, in short, we do not store any of your payment information on our servers; our billing management partner stores your information and maintains their own security policies to ensure that your data is safe. Our billing management partner is Level 1 PCI Compliant (the highest accreditation level available).
Security Questions
What types of security do you use to protect me?
Socialping uses 256-bit SSL encryption, which is the exact same level of encryption that your bank uses.
For account access, if you're on our Premier plan or our Concierge plan, you can enable an IP-based access control list (ACL) to ensure only people from within your corporate network can access your account.
We do not store your billing information anywhere in our systems, instead, we use a third party who specializes in this and is fully PCI compliant.
All account passwords are one-way encrypted using SHA1 encryption and a secret salt hash, meaning that we can never view your password and the probability that someone could determine your password, even if given the entire string that contains your password, is extremely unlikely.
