What support options do you offer?

All plans get 24 hour email support with fast response times, typically measured in minutes.

Our Concierge plan adds phone, SMS, IM and Twitter DM options as well as a dedicated account manager and an 8 hour guaranteed response time.

What types of payment do you accept?

We accept Visa, Mastercard, American Express and Discover for all plans. Our Concierge plan also offers PayPal, Check and Purchase Order payment options (you must contact us to utilize these options).

Can I change my plan later?

Socialping bills month-to-month, so you can change your plan at any time. If you change your plan mid-month, we'll credit your account for any unused balance. If you downgrade, that credit will be applied to future monthly payments.

How long do you store tweets?

Socialping stores them forever. No rolling windows of availability or archaic procedures to view them, or any other data we offer. Everything's online, all the time.

Who uses Socialping?

We've been very blessed, by both small and large companies who've used us for their social monitoring needs. Some of our larger users you may have heard of: PayPal, Intel, Groupon, Seagate

How long does it take to setup my account?

You'll be up and running in a few minutes.

Are there any setup fees, cancellation fees or contracts?

No. Socialping is billed month to month. You can cancel at any time without any additional costs. We do not refund previously made payments, unless you're account is 15 days, or less, old.

How does the 15-day, no-questions-asked, money-back guarantee work?

Anytime within your first 15 days of using Socialping, if you feel that Socialping is not right for you, you can cancel and we'll refund your first months payment. No questions asked, no hassle, and exactly how we'd want to be treated if we were trying us out.

Can anyone signup for the Concierge plan?

Yes, however due to the plan being fully managed, we must have account managers with available resources to take on new clients. If you signup for the Concierge plan, and we do not have an account manager able to take on your account, we'll notify you shortly after your signup and fully refund you.

Do you have any more information on the Concierge Plan?

Yes, of course. Here is an Overview (PDF). Our Concierge plan also comes with an SLA (PDF). If you have any specific questions, please don't hesitate to contact us.